These Terms will apply to any contract between us for the sale of Products by us to you (the “Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from us. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from us.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in June 2019.
These Terms, and any Contract between us, are only in the English language.
1. Information about us
1.1 We operate the website rooflights.com. We are Glazing Vision Limited, a company registered in England and Wales under company number 2987024 and with our registered office at Sawmills Road, Diss, Norfolk, IP22 4RG. Our VAT number is 637724126.
1.2 Contacting us if you are a consumer:
1.2.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Order Confirmation. If you use this method, we will e-mail you to confirm we have received your cancellation. You can also e-mail us at firstname.lastname@example.org or contact our Customer Services team by telephone on 01379 658330 or by post to Sawmills Road, Diss, Norfolk, IP22 4RG. If you are emailing us or writing to us, please include details of your order (including the order reference number) to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
1.2.2 If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 01379 658333 or by e-mailing us at email@example.com
1.2.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
1.3 Contacting us if you are a business. You may contact us by telephoning our customer service team at 01379 658333 or by e-mailing us at firstname.lastname@example.org. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 18.3.
2. Our Products
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, we cannot guarantee that all sizes, weights, capacities, dimensions and measurements indicated on our site are 100% accurate.
2.3 The packaging of the Products may vary from that shown on images on our site.
3. Use of our site
4. How we use your personal information
5. If you are a consumer
This clause 5 only applies if you are a consumer.
If you are a consumer, you may only purchase Products from us if you are at least 18 years old.
6. If you are a business customer
This clause 6 only applies if you are a business.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you purchase Products from us.
6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
7. How the contract is formed between you and us
7.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before placing your order with us. For orders placed on our site, please take the time to read and check your order at each page of the order process. For orders placed by telephone, please carefully listen to the information given by us during the call and check the details of your order (as set out in the email from us acknowledging that we have received your order) are correct.
7.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.
7.3 We will confirm our acceptance to you by sending you an e-mail [that confirms the Products you have ordered have been dispatched] (the “Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
7.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
8. Our right to vary these Terms
8.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.
8.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
8.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
8.3.1 changes in relevant laws and regulatory requirements; and / or
8.3.2 changes in any specifications in respect of our Products.
8.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received, and we will arrange a full refund of the price you have paid, including any delivery charges.
9. Your consumer right of return and refund.
This clause 9 only applies if you are a consumer.
9.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
9.2 However, this cancellation right does not apply in the case of any Products that are bespoke, personalised or tailored to your specifications.
9.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
Your Contract End of the cancellation period
Your Contract is for a single Product (which is not delivered in installments on separate days). The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:
• one Product which is delivered in installments on separate days.
• multiple Products which are delivered on separate days. The end date is 14 days after the day on which you receive the last installment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first installment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
Your Contract is for the regular delivery of a Product over a set period. The end date is 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.
9.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Order Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation.
You can also e-mail us at email@example.com or contact our Customer Services team by telephone on 01379 658333 or by post to Sawmills Road, Diss, Norfolk, IP22 4RG. If you are e-mailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
9.5 If you cancel your Contract we will:
9.5.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
9.5.2 refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3 – 5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.5.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
220.127.116.11 if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 9.8;
18.104.22.168 if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
9.6 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.7 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
9.8 If a Product has been delivered to you before you decide to cancel your Contract:
9.8.1 then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either return it to us at our factory or request a price for us to collect the Product. Our returns address is Sawmills Road, Diss, Norfolk, IP22 4RG. If we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered. [We will contact you to arrange a suitable time for Click and Collect collection]
9.8.2 unless the Product is faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Products to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of Click and Collect collection.
9.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
10.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 17 for our responsibilities when this happens.
10.2 Kerbside Delivery – Deliveries will be made to kerbside or nearest accessible point, we cannot move the product to point of installation or inside your building so please ensure you take note of the product weight and ensure enough people are on site to move the product from the delivery vehicle. Due to vehicle sizes used we may not be able to deliver to locations with restricted or narrow access, please contact the rooflights.com team if you are unsure. If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery. Rearranged deliveries may incur a further cost.
10.3 Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.
10.4 You own the Products once we have received payment in full, including all applicable delivery charges.
This clause 10.5 only applies if you are a consumer.
10.5 If we miss the 30 day delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:
10.5.1 we have refused to deliver the Products;
10.5.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
10.5.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
10.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
10.7 If you do choose to cancel your Order for late delivery under clause 10. 5 or clause 10.6, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.
11. International delivery
11.1 rooflights.com offers deliveries of its products and services to the UK mainland only. It does not deliver to the Highlands and Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly or Channel Islands. Deliveries to addresses outside of the UK mainland can be processed via alternative methods, please contact us by email at firstname.lastname@example.org or contact our team by telephone on 01379 658333 (the “International Delivery Destinations”). However, there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.
11.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
11.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
12. Price of products and delivery charges
12.1 The prices of the Products will be: (i) for orders placed on our site, as quoted on our site at the time you place your order; or (ii) for orders placed by telephone, as quoted on our site and confirmed to you on the telephone at the time of the call. We take all reasonable care to ensure that the prices of Products advised to you are correct. However, please see clause 12.5 for what happens if we discover an error in the price of Product(s) you ordered.
12.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
12.4 The price of a Product does not include delivery charges. Our delivery charges are: (i) for orders placed on our site, as advised to you during the check-out process; or (ii) for orders placed by telephone, as sold to you on the telephone at the time of the call, before you confirm your order. To check relevant delivery charges, please contact us by email at email@example.com or contact our Customer Services team by telephone on 01379 658333.
12.5 It is always possible that, despite our reasonable efforts, some of the Products we sell may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. For example, occasionally special offers may have expired but not been updated on our website. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
13. How to pay
13.1 You can only pay for Products using a debit card or credit card or PayPal.
13.2 Payment for the Products and all applicable delivery charges is in advance.
14. Our warranty for the Products
14.1 We provide a warranty that on delivery and for a period of 24 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 16.2.
14.2 The warranty in clause 16.1 does not apply to any defect in the Products arising from:
14.2.1 fair wear and tear;
14.2.2 willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
14.2.3 if you fail to operate or use the Products in accordance with the user instructions;
14.2.4 any alteration or repair by you or by a third party who is not one of our authorised repairers; or
14.2.5 any specification provided by you.
14.3 If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
15. Our liability if you are a business
This clause 15 only applies if you are a business customer.
15.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
15.2 Nothing in these Terms limits or excludes our liability for:
15.2.1 death or personal injury caused by our negligence;
15.2.2 fraud or fraudulent misrepresentation;
15.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
15.2.4 defective products under the Consumer Protection Act 1987.
15.3 Subject to clause 15.2, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
15.3.1 any loss of profits, sales, business, or revenue;
15.3.2 loss or corruption of data, information or software;
15.3.3 loss of business opportunity;
15.3.4 loss of anticipated savings;
15.3.5 loss of goodwill; or
15.3.6 any indirect or consequential loss.
15.4 Subject to clause 15.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £10,000 or 20% the price of the Products.
15.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. We will not be responsible for ensuring that the Products are suitable for your purposes.
16. Our liability if you are a consumer
This clause 16 only applies if you are a consumer.
16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
16.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16.3 We do not in any way exclude or limit our liability for:
16.3.1 death or personal injury caused by our negligence;
16.3.2 fraud or fraudulent misrepresentation;
16.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
16.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
16.3.5 defective products under the Consumer Protection Act 1987.
17. Events outside our control
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.
17.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
17.3.1 we will contact you as soon as reasonably possible to notify you; and
17.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
17.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received, and we will refund the price you have paid, including any delivery charges.
18. Communications between us
18.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
18.2 If you are a consumer you may contact us as described in clause 1.2.
18.3 If you are a business:
18.3.1 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
18.3.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
18.3.3 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
18.3.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
19. Other important terms
19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However, if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 14 to the recipient of the gift without needing to ask our consent.
19.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 14, but we and you will not need their consent to cancel or make any changes to these Terms.
19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products from us and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
19.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
19.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
Trade Account Rewards Scheme
20.1 We may offer a Trade Account Rewards Scheme to incentivise additional purchases. Subject to these terms and conditions, Customers may participate in these schemes provided they have completed the trade account request documentation provided by rooflights.com. There is no joining fee required.
20.2 Trade Account Rewards Scheme applications may consist of a background check, credit check or other reasonable due diligence undertaken by us or on our behalf to ascertain suitability. If your request to join a Trade Account Rewards Scheme is approved, this will be confirmed within 30 days of receipt of your properly completed application. Any purchases made prior to the date of such confirmation may be excluded from the Trade Account Rewards Scheme.
20.3 On approval of a Trade Account Rewards Scheme account application, a user account will be set up on rooflights.com. You will be issued an email confirmation and activation date for the account. Your email address will be set as a default billing email address for all future purchases and will be used to verify any purchases made within the scheme.
20.4 Glazing Vision Limited reserves the right, at its sole discretion, to refuse an account at any time. It also reserves the right to cancel an account:
20.4.1 by giving 14 days’ notice if the Customer commits a breach of any of these terms and conditions or breaches any of the terms of any other agreement between the Customer and Glazing Vision Limited; or
20.4.2 (where the Customer is a company) immediately if the Customer becomes insolvent, or if an order is made or a resolution is passed for the winding up of the Customer (other than voluntarily for the purpose of solvent amalgamation or reconstruction), or if an administrator or administrative receiver is appointed in respect of the whole or any part of the Customer’s assets or business, or if the Customer makes any composition with its creditors or takes or suffers any similar or analogous action to any of the actions detailed in this clause 20.4.2 in consequence of debt in any jurisdiction;
20.4.3 (where the Customer is a sole trade or partnership) immediately if the Customer (or in the case of a partnership any of the partners) dies or is made bankrupt or has a petition for bankruptcy issued against him or is unable to pay his debts within the meaning of section 123 of the Insolvency Act 1986 or an arrangement or composition is made with his creditors.
20.5 In order to be eligible to receive free gifts or other benefits of the Trade Accounts Rewards Scheme, the Customer must spend a minimum of £2,500 (exclusive of VAT) within the dates upon which the current offer is valid.
20.6 The current offer is valid from 00.01hrs 20.8.18 to 00.01hrs 20.8.19. Purchases made online during this period will qualify under the offer.20.7 For the avoidance of doubt, failure to spend the required minimum amount within a 12-month period will constitute a breach of these terms entitling us to cancel an account under clause 20.4.1 above.
20.8 The type and value of free gifts are at the discretion of rooflights.com, these will be advertised at the point of sign up and we warrant that the minimum value and basic function/type will be as advertised or of an equivalent value. Free gifts are non-transferable and there is no cash alternative. You have no rights to assign any of your rights or obligations in connection with a Trade Account Rewards Scheme. Any tools included as part of the Trade Account Rewards Scheme will normally be supplied by either the Milwaukee Electric Tool Corporation (Techtronic Industries UK Ltd), Makita UK Ltd or DeWALT Industrial Power Tool Company Ltd, however we reserve the right to source tools from other manufacturers or suppliers where it is reasonable for us to do so.
20.9 The Trade Account Rewards Scheme is not a credit account; no payment terms are implied or given. All purchases must be made either online or via telephone in full by one of the payment methods detailed on https://rooflights.com. Only orders whereby all Products placed are listed on our Site, will be included in your Trade Account total. Orders placed which benefit from any additional promotional offer or discount, will not be included within your Trade Account total spend.
20.10 Glazing Vision Ltd will not in any circumstances be responsible or liable for any damage, loss, injury or disappointment suffered by any entrants to any competition or as a result of accepting any prize or free gift(s) provided as part of the Trade Accounts Reward Scheme, or for any problems or technical issues related to such prize or free gift(s).
20.11 The Trade Account Rewards Scheme is open to all incorporated and unincorporated UK businesses, such as sole traders, partnerships, and limited companies. It is not available for employees of Glazing Vision Ltd or their families or any outside agencies directly employed by or on retention with Glazing Vision Ltd. For limited companies, any free tools will be sent to either the registered office address or a business or trading address of the company or an alternative address agreed by us at our discretion. The address will be determined using the invoice address provided on your application, provided it meets the conditions set out in this clause 20.11. For sole traders and partnerships any items will be sent to the invoice address provided on the application.
20.12 The vehicle provided as part of the free Transit van prize draw will be registered to the company in the event of a limited company winning the draw, or to the individual or partner stated on the account application in the event of a sole trader or partnership winning the prize draw.
Ford Transit Van Prize Draw
1. The Ford Transit Van prize draw is open to all Trade Account Rewards Scheme members, except those whose officers or employees are employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw, or any outside agencies directly employed by or on retention with Glazing Vision Ltd.
2. You will be entered into the prize draw automatically if you spend at least £10,000 (excluding VAT) with rooflights.com.
3. Only one entry per account holder is permitted.
4. The opening date for entries is 00.01 hrs on 20.08.18. The closing date of the prize draw is 00.01 hrs on 20.08.19. Entries received after this time will not be valid.
5. If for any reason a technical interruption, fault or site failure occurs when purchasing online, the Promoter does not take any responsibility for incomplete purchases and any incomplete purchases will not be considered in calculating the minimum spend required for valid entry into the prize draw. The Promoter accepts no responsibility for any purchases which are not completed for any reason.
6. A winner will be chosen by random draw performed by an independently verified computer process on 30.9.19 (“Draw Date”).
7. The winner will receive a Ford Transit van. The exact prize/vehicle specification is at the discretion of the Promoter and is subject to availability at the time of the close date.
8. The winner will be notified by email or telephone (using details provided at entry) before 14.10.19 If a winner does not respond to the Promoter within 14 days of being notified by the Promoter, then the winner’s prize will be forfeited, and the Promoter will be entitled to select another winner in accordance with the process described above.
9. The winner of the prize draw must provide proof of identity and that they have a valid UK driving license and proof of insurance prior to driving the vehicle. They will also be required to provide proof that the appropriate road tax has been paid as this cannot be transferred under UK law. Collection of the vehicle must be made within 30 days from the date upon which the winner is notified that they have won the prize, and will take place at Glazing Vision Ltd, Sawmills Road, Diss, Norfolk IP22 4RG and must be made within the hours Mon-Fri 9am-3pm. Glazing Vision Ltd will not cover any associated travel or accommodation expenses relating to the collection.
10. The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.
11. The quoted value of the prize is as purchased from new, including VAT and on the road costs excluding road tax. The prize may be registered to the Promoter from new and will be transferred to the winner of the prize draw as registered keeper once this has been confirmed. The prize may be provided with delivery mileage. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value.
12. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
13. The winner’s name and county can be obtained by sending a stamped addressed envelope to Marketing Department, Glazing Vision Ltd, Sawmills Road, Diss, Norfolk, IP22 4RG within 14 days after the date of the closing date of the prize draw.
14. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
15. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
16. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
17. Participants agree to participate in publicity for marketing purposes if they win the prize draw. This may include activity on social media, www.glazingvision.co.uk, rooflights.com, corporate brochures and advertising in the trade press. The prize will include minimal rooflights.com branding and will be left predominantly white so that it can be sign written at the discretion of the winner. Glazing Vision Ltd will not cover any additional sign writing or livery costs.
19. The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.
20. The Promoter of this prize draw is Glazing Vision Limited, trading as rooflights.com, of Sawmills Road, Diss, Norfolk, IP22 4RG.