Your rooflight(s) will be delivered to your chosen site within 3 or 5 working days from the date of order (depending on service selected)*
In order to maximize turnaround time we recommend placing your order before 12:00 hrs.
Deliveries will be made to kerbside or nearest accessible point, we cannot move the product to point of installation or inside your building so please ensure you take note of the product weight and ensure enough people are on site to move the product from the delivery vehicle. Due to vehicle sizes used we may not be able to deliver to locations with restricted or narrow access, please contact the rooflights.com team if you are unsure. If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery. Rearranged deliveries may incur a further cost.
The rooflights.com team will contact you to confirm your delivery date within 24 hours of placing your order; delivery can be any day within the specified service (i.e. 5 day economy deliveries will be on site within 5 days but not necessarily on day 5)
For insurance reasons we cannot deliver your rooflight unless somebody is there to sign for it, if no one is available to sign for delivery the consignment will be returned to rooflights.com, and you will be refunded less the cost of the delivery.
Charges may be applicable if the courier is unable to complete the delivery due to site conditions.
Deliveries are made Monday – Friday only.
Due to the popularity of some of our roof lights, very occasionally we may have a shortage of stock. Usually anything that appears to be out of stock will be replenished within 5 working days, but we offer the option of placing your rooflight on back order so that the delivery is fulfilled as soon as replacement stock becomes available. If you have placed a back order our team will notify you when the product is available and advise you of the despatch date.
For orders that contain both back ordered and in stock products, your order will be held until the back ordered product becomes available.
Made To Order Products
Some of our rooflights are more specialist and are available as made to order products, the current lead time is always shown on the product page so you can schedule your order to coincide with preparations on site.
Our team will contact you to advise a final delivery date when the rooflight is near to completion.
Areas Not Covered By Our Standard Network
rooflights.com delivers to Mainland UK only via its standard network and at present does not cover Channel Islands, Isle of Wight, Ireland, Northern Ireland, Shetland Islands, Orkney Islands, Hebrides or the Isle of Man.
Once You Have Received Your Delivery
Someone must be available to sign for the delivery when it arrives and inspect the consignment before signing for it. If there is visible damage to the packaging or product you should refuse delivery and contact the rooflights.com team.
If you sign for the consignment as damaged you must inform both the carrier and rooflights.com in writing within 24 hours of receiving the goods. In the absence of notification of such claims within such periods, the goods shall be deemed to have been delivered in accordance with the order.
Click and Collect
If you have opted to collect your rooflight our team will contact you to arrange a suitable time, this will typically mean the product is available for Click and Collect, next working day for all orders placed by 12:00 hrs.
Please avoid making the journey to us to collect your rooflight if you have not received confirmation, this will avoid any delays when you arrive on site and also allows us to confirm critical dimensions and loading requirements for the rooflight.
Click and Collect collection times are strictly 08:30 am – 12:00 pm and 13:00 pm to 15:00 pm Monday to Friday from our Head Office at Sawmills Road, Diss, Norfolk. IP22 4RG
Occasionally PayPal will notify rooflights.com that goods cannot be shipped whilst your transaction is being reviewed, in which case any goods ordered will not be despatched until such time that confirmation of payment has been issued by PayPal, this is usually completed within 24 hrs and further information can be found at the PayPal help centre.
If PayPal refuses payment rooflights.com will contact you and offer the opportunity to make alternative payment arrangements or provide the option to cancel the order.
Please refer to our full Terms and Conditions for further information.