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  • Will I get my order in time for Christmas?

    The last order date to guarantee delivery before Christmas will be Friday 16th December, assuming stock is available and the product is not made to order. Please call 01379 771002 for more information.

    What does kerbside delivery cover?

    Kerbside delivery means that the vehicle will park outside of your property (kerbside) or ‘nearest accessible point’. So this means that if possible and safe to do so, the driver will position the delivery vehicle at a more convenient spot, for example on a driveway.

    Due to the size and weight of some of our rooflights, we cannot offer the facility to remove them from the vehicle itself so please ensure that you have enough manpower or suitable lifting equipment available on site for safe removal of the rooflight from the delivery vehicle.

    Can I place back orders?

    Yes, occasionally some of our more popular sizes may be temporarily out of stock you so you have the option to complete your purchase and the rooflight will be despatched to you as soon as it becomes available. One of our team will contact you when the product is back in stock and advise of a delivery date, usually despatch will be within 5 working days.

    If your order contains both back ordered stock and available stock we will hold the order until all items are available to ship

    Where do I measure to?

    If you are in any doubt regarding where to measure to, please refer to the following where do I measure to guide, or relevant product drawings provided on this website; if you’re still in doubt contact the rooflights.com team directly for advice.

    When can I expect delivery of my rooflight?

    Glazing Vision offer a 3-5 working day delivery service. Any units where Enduroshield easy clean treatment has been specified will require an additional 2 working days on top of the selected delivery option. Korniche offer a 3-6 week delivery service, whilst Fakro offer a 3-5 working day delivery service.

    Do you deliver outside of the UK?

    Our delivery costs are based on shipping via our pallet network to Mainland UK, Devon and Cornwall, Scotland, Channel Islands and the Isle of Wight only.

    Can I collect?

    Yes you can – a member of our team will contact you after your order has been placed to arrange a suitable time to collect your rooflight.

    Please note that the collection location is at our Glazing Vision manufacturing base in Diss, Norfolk.

    What vehicle should I use, will the rooflight fit in my car?

    You should carefully check the available dimensions and payload of your vehicle as our rooflights should be transported flat and not on end. Please ensure you allow an additional 100mm on top of your rooflight size for packaging, for example a 1000mm x 1000mm (overall weathered upstand) rooflight will measure 1100mm x 1100mm when packed.

    Can I buy in kit form and assemble the rooflight myself?

    All Glazing Vision rooflights are manufactured and assembled in the factory under controlled conditions to ensure optimum performance so we do not recommend that the rooflights are assembled on site due to the risk of contaminants or damage. Fakro roof windows are also already assembled. Korniche products are self assembled. 

    Do you install?

    No – rooflights.com do not install. All of our rooflights are designed to be installed by any tradesman, builder or DIY enthusiast. If you are in doubt over your rooflight installation please email info@rooflights.com. 

    Do you offer any other sizes?

    Yes we do, in fact we can manufacture an almost limitless amount of sizes and styles. Call rooflights.com on 01379 658 333, or if you are looking for a completely bespoke rooflight, contact our Technical Sales team at Glazing Vision they will be happy to discuss your requirements.

    Do you offer any other types of glass?

    Yes we do. Get in contact with rooflights.com to discuss.

    Can I visit and check out the product first hand?

    Yes you can, we’d be delighted to welcome you to our manufacturing facility in Diss, Norfolk. Please call first though so we can ensure someone is on hand to show you around.

    Do I get a warranty with my rooflight?

    Yes you do, please refer to our warranty document for full details. 

    I’m unhappy with the service I received

    rooflights.com is committed to providing you with the highest standard of products and services. If there is any reason you feel dissatisfied with the service we have provided, or any of our products fail to meet your expectations, please get in touch with us. Our customer complaints procedure document outlines the different ways you can contact us.