FAQs

We have summarised the most frequently asked questions that arise when customers are ordering their rooflights, if you have a question that is not listed here please contact our experienced team on 01379 771002
Delivery
Returning an Order
Placing An Order
Other
Flushglaze Product Information
Walk On Flushglaze Product Information
Pitchglaze Product Information
SkyHatch Product Information
VisionVent Product Information

rooflights.com offers fast and free delivery, meaning your rooflight or roof window will be with you in as little as 3-5 working days.

Please note, some made to order products are on an increased delivery, so please call if you have any doubt so this doesn’t effect your project timing.

Kerbside delivery in short means by the kerb. The delivery vehicle will park outside of your property or ‘nearest accessible point’. It is therefore the customer’s responsibility to move the product from the delivery vehicle to the point of storage or installation.

Due to the size and weight of some of our rooflights, it is recommended that you have suitable lifting equipment available on site for safe removal.

Yes, you can collect your Glazing Vision rooflights/roof window from us. A member of our team will contact you to arrange a time to collect from the manufacturing base in Diss, Norfolk.
No, our delivery costs are based on shipping via our pallet network to Mainland UK, Devon and Cornwall, Scotland, Channel Islands and the Isle of Wight only.

rooflights.com is committed to providing you with the highest standard of products and services. If there is any reason you feel dissatisfied with the service we have provided, or any of our products fail to meet your expectations, please get in touch with us. Our customer complaints procedure document outlines the different ways you can contact us.

Yes, you are welcome to cancel your order if your circumstances change, you will need to fill out and return our Cancellation Request Form to start the cancellation process.
Yes you do, please refer to our warranty document for full details.
You can return your product within 14 days after the day you receive the delivery. You must return the product no later than 14 days after the day on which you let us know that you wish to return the product. To check if your product is eligible for a return, and for timescales, please contact us on 01379 771002 at your earliest convenance.
Yes, occasionally some of our most popular products may be temporarily out of stock. rooflights.com allows you to complete your purchase and the rooflight will be dispatched to you as soon as it becomes available. One of our team will contact you when the product is back in stock and advise of a delivery date. If your order contains both back ordered stock and available stock we will hold the order until all items are available to ship.
Yes - You can call us on 01379 771002 to place a telephone order. Alternatively, rooflights.com accepts payment through Debit & Credit Card (VISA, Mastercard & American Express), Apple Pay, Google Pay and PayPal.
You must carefully consider the critical dimensions before placing your order. The critical dimensions that we refer to differ by product category: Rooflights - External Weathered Kerb Dimensions Roof Windows - Internal Viewable Dimensions
No, you do not usually need planning permission to install a rooflight or roof window as they are under "Permitted Development" however certain factors may require you to apply for planning permission, for example if you live in a conservation area.
No – rooflights.com do not install. All of our rooflights are expertly designed to be installed by any tradesman or builder. If you are in doubt over your rooflight installation please email us at info@rooflights.com
The experienced rooflights.com team is well versed in working with customers to determine the rooflight/roof window for their unique needs - Read our comprehensive blog on 'How To Pick a Rooflight' today
The specified measurement is the External Weathered Kerb Dimension.
Our specialist range of rooflights is designed to be installed on an upstand with a minimum thickness of 75mm however, 100mm is recommended by Glazing Vision. Please note that if you are using annealed glass the thickness of the kerb cannot go above 150mm as this will cause increased thermal heat stress.
Yes, up to 70 Degrees
The specified measurement is the External Weathered Kerb Dimension.
You will need kerb top trim if the skylight will be visible from above. Kerb top trim is not included with the skylight but it can be purchased separately from our website
Yes, you will require an upstand with a minimum thickness of 100mm and a minimum height of 150mm however, a deck can be installed above the roof waterproofing that will be level with the glass as long as it is free draining to the waterproof deck below.
Yes, you will require a flashing kit. These can be purchased from our website or your local builders merchant.
No, roof windows sit flush with the roofline therefore they do not require an upstand like rooflights do.
The measurements listed on rooflights.com refer to the internal viewable dimensions.
The specified measurement is the External Weathered Kerb Dimension.
No, the Glazing Vision SkyHatch is for maintenance access only, if you build a staircase under the product, you will not comply to Building Regulations and this could result in a large fine.
The specified measurement is the External Weathered Kerb Dimension.
The recommended pitch for the Chain Actuated VisionVent ranges from 3 to 70 degrees.
The skylight is designed for ventilation only. The VisionVent can not be used for access purposes.
The Rain and Temperature sensor works by detecting moisture in the air which triggers the unit to shut, allowing your property to stay safe and dry. The rain sensor will need to be mounted on to the frame of the product or nearby the roof.