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  • When will my product be delivered?

    rooflights.com offers fast and free delivery, meaning your rooflight or roof window will be with you in as little as 3-5 working days.
    Please note, some made to order products are on an increased delivery, so please call if you have any doubt so this doesn’t effect your project timing.

    Where will my product be delivered to?

    Kerbside delivery in short means by the kerb. The delivery vehicle will park outside of your property or ‘nearest accessible point’. It is therefore the customer’s responsibility to move the product from the delivery vehicle to the point of storage or installation.
    Due to the size and weight of some of our rooflights, it is recommended that you have suitable lifting equipment available on site for safe removal.

    Can I place back orders?

    Yes, occasionally some of our most popular sizes may be temporarily out of stock. rooflights.com allows you to complete your purchase and the rooflight will be dispatched to you as soon as it becomes available. One of our team will contact you when the product is back in stock and advise of a delivery date, usually despatch will be within 5 working days.
    If your order contains both back ordered stock and available stock we will hold the order until all items are available to ship.

    Do I need planning permission for a rooflight?

    No, you do not usually need planning permission to install a rooflight or roof window as long as they comply with legal guidelines.

    Where do I measure to?

    If you are in doubt regarding where to measure to, please refer to the ‘Where do I measure to’ guide. Alternatively, refer to the relevant product drawings on this website.
    If you’re still in doubt, contact the rooflights.com team for advice.

    Do you deliver outside of the UK?

    No, our delivery costs are based on shipping via our pallet network to Mainland UK, Devon and Cornwall, Scotland, Channel Islands and the Isle of Wight only.

    Can I collect?

    Yes you can. A member of our team will contact you to arrange a time to collect from manufacturing base in Diss, Norfolk.

    Do you install?

    No – rooflights.com do not install. All of our rooflights are designed to be installed by any tradesman, builder or DIY enthusiast. If you are in doubt over your rooflight installation please email info@rooflights.com. 

    Do you offer any other sizes?

    Yes we do, in fact we can manufacture an almost limitless amount of sizes and styles. Call rooflights.com on 01379 771002, or if you are looking for a completely bespoke rooflight, contact our Technical Sales team at Glazing Vision they will be happy to discuss your requirements.

    Do you offer any other types of glass?

    Yes we do, for an additional cost. Get in contact today to discuss.

    Do I get a warranty with my rooflight?

    Yes you do, please refer to our warranty document for full details. 

    I’m unhappy with the service I received

    rooflights.com is committed to providing you with the highest standard of products and services. If there is any reason you feel dissatisfied with the service we have provided, or any of our products fail to meet your expectations, please get in touch with us. Our customer complaints procedure document outlines the different ways you can contact us.